Frequently Asked Questions

Ordering

  • Fill an order form HERE

    To provide an accurate quote, we’ll need the product, your logo/design, and the quantity (meeting minimum order requirements). The stitch count or print details in your logo determine decoration costs, so we can’t finalise pricing without it.

  • Fill out an order form HERE.

    Browse our suppliers catalogue and fill in those detail in the form.

  • As a distributor, we offer access to a wide range of supplier products. This allows you to browse the full range, then we manage the quoting, decoration (e.g. embroidery or printing), and delivery process for you.

  • Yes, as long as the total order meets the supplier’s MOQ. You can often mix colours of the same product within one order.

  • Yes, most promotional products have supplier minimums. These vary by product, but are usually around 50-100 units. We’ll confirm the MOQ when quoting.

Samples

  • Yes. We can provide either a digital mock-up (complimentary) or a physical sample for an additional fee. This ensures you’re happy with the product and logo placement before production.

  • We can provide either a digital mock-up (complimentary) or a physical sample for an additional fee (usually $70-$100 + GST including freight). This ensures you’re happy with the product and logo placement before production.

Shipping & Delivery

  • Lead time is 3-4 weeks is for local stock.  For fully custom made products from overseas can take up to 12 weeks. 

    If you need your products urgently, let us know — rush orders may be possible depending on stock and production.

  • Yes, we deliver to all major cities and regional areas across Australia. Shipping costs will be included in your quote.

  • Our primary service area is Australia and New Zealand, but international shipping can sometimes be arranged. Contact us for details.